Support Agents. Scale Without Compromise.
Deploy AI agents across every channel: voice, chat, email, and social. All on your infrastructure. Customer conversations never leave your environment. Resolution quality stays consistent at any scale.
Omnichannel Support
Every channel covered
Support teams are stretched. Customer data is scattered.
Every channel adds complexity. Every vendor adds risk.
Customer conversations are fragmented across chat, email, voice, and social. Agents lack full context.
Response quality varies wildly between agents, shifts, and channels.
High turnover means constant retraining and inconsistent service while new hires ramp.
Peak demand exposes capacity limits. Off-hours mean delayed responses.
Every SaaS tool processes customer data on infrastructure you don't control.
The cycle never ends: hire, train, lose, repeat. Meanwhile, customers wait, context is lost, and every interaction starts from zero.
Measurable outcomes across every support channel
Deploy AI agents that handle volume while your human team focuses on complex, high-value conversations.
Real-time context switching and automated responses eliminate manual data retrieval across channels.
Unified knowledge access means agents resolve issues the first time, every time.
Automating repetitive responses frees your team for conversations that need human judgment.
Reduced cognitive load and system-hopping cuts burnout. Better tools mean people stay longer.
Agents across every customer touchpoint
From first contact to resolution, deploy agents that keep customers moving forward.
Voice
Human-quality conversations
Chat
Instant response, full context
Intelligent routing & response
Social
Unified social inbox
Production-ready agents for every support workflow
Deploy pre-built agents or use specs and templates to build your own in Studio.
Omnichannel Support Agent
Stitches every customer interaction across every channel into a single conversation. Customer switches from chat to phone to email and context follows seamlessly. Zero repetition. Full journey visibility. VIP recognition instant.
Voice Support Agent
Human-quality voice with natural conversation. Handles inbound calls, detects intent, resolves common issues instantly, and transfers complex cases to humans with full context. 24/7 coverage. Zero hold times.
Agent Assist Copilot
AI copilot for human agents. Surfaces relevant knowledge, suggests responses, provides customer context, tracks sentiment, and enables one-click actions. So every agent performs like your best agent. 40% faster handle time.
Email Router Agent
Reads, understands, and routes incoming emails to the right team instantly. Intelligent classification, customer-aware prioritization, and auto-replies for common questions. Zero manual sorting. 94% routing accuracy.
Ticket Automation Agent
Automatically creates complete, enriched tickets from any conversation. Accurate categorization, customer context lookup, duplicate detection, and proper routing. Agents start helping instead of documenting. 100% auto-created.
Quality Assurance Agent
Reviews 100% of conversations against your quality scorecard. Identifies coaching opportunities, compliance risks, and top performer patterns. Real-time feedback. Consistent scoring. Complete coverage vs 2% sampling.
Self-Service Portal Agent
Powers intelligent self-service for customers. Natural language search across knowledge base, guided troubleshooting flows, and smart escalation to human agents when needed. Deflects 60%+ of routine tickets.
Escalation Management Agent
Monitors conversations for escalation triggers. Detects sentiment shifts, compliance risks, and VIP customers automatically. Routes to specialists with full context. Ensures nothing falls through the cracks.
Plugs into your existing stack. No rip-and-replace.
Your CRM. Your ticketing system. Your telephony.
Your best reps know how to handle edge cases. Capture that.
From visual workflows to full code: pick the path that fits your team and project.
Visual Builder
Follow guided steps to build agents. Configure each stage through the UI. No code required.
Conversational Builder
Top performers describe how they handle different scenarios. AI generates the agent. Developers refine together.
Full IDEs
JupyterLab, VS Code, RStudio with GPU access, pre-installed frameworks, and direct deployment.
Customer conversations stay yours
Customer data, conversation history, and recordings never leave your infrastructure.
Zero Data Egress
Customer conversations never touch external servers. Process everything on your infrastructure.
PII Redaction
Automatic PII detection and redaction via Sentinel. Your compliance rules enforced.
Full Source Code
Inspect, modify, and extend any agent. Your brand voice, your escalation logic.
No Vendor Lock-in
Deploy on AWS, Azure, GCP, or on-premise. Move freely between environments.
Ready to scale support without compromise?
Deploy your first support agent in minutes, or talk to our team about building custom agents for your channels.